All trades conducted on ezBtc are final. This is in part due to the nature of crypto currency markets. Exceptions exist where there is a malfunction of software or other error in which case the account will be reconciled properly.
All deposits made to ezBtc user accounts can be refunded, at the request of the user, to the original funding method, provided that the funds remain in the original currency balance of that user. If only a portion of the funds remain in the user account, a partial refund may be completed at the request of the user. We reserve the right to hold withdrawals for a period of up to 90 days or until we can verify the source of deposited funds.
Unusual account activity is constantly monitored and reviewed by our security team. If we are concerned with your account activity we may contact you for additional information.
Funds which have been traded for Bitcoin, Altcoins or other services tied to Cryptocurrency are not refundable by request, however we reserve the right to void any transaction at our sole discretion.
Once funds are withdrawn from ezBtc, you are no longer entitled to a refund.
If you have any questions or concerns talk to us by live chat, phone, or email.
Make sure to familiarize yourself with our Terms of Service for more detailed information.
This policy can be amended at any time, by logging in to your account you agree to the current conditions listed here.